CUSTOMER SERVICE VIVEK BINDRA COURSE

Overview?

?Customer Service? course provides?tools, tips, strategies, and frameworks to help entrepreneurs and solopreneurs to offer world-class customer experience through efficient and impactful customer service.

Key Outcomes of the Course:

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• Learn how to become a customer-centric company

• Learn how to know your customer

• Learn how to handle difficult customers

• Learn how to provide customer service on social media

• Learn the art of communication with customers

• Learn what is the role of feedback in customer service

• Learn how solopreneurs can provide effective customer service

• Learn what are the different customer service tools

• And much more

Syllabus?

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1. Introduction

2. Customer is GOD!

3. Secret to Customer Delight

4. Acquisition VS Retention VS Churn

5. How to Become a Customer-Centric Company?

6. Building Rapport with Customers

7. Know Your Customer Data

8. Art of Communication

9. Golden Phrases in Customer Service

10. Role of Effective Listening

11. Empathy in Customer Service

12. Handling Difficult Customers Situations

13. DNA of Complaints ? Part 1

14. DNA of Complaints ? Part 2

15. Customer Service for Solopreneurs

16. Customer Service ? Cost OR Revenue?

17. Need for Omni-Channel Service

18. Customer Service on Social Media

19. Customer Service Centre

20. Customer Service Tools

21. How to Scale Your Customer Service?

22. Sales, Marketing & Service

23. Customer Feedback

24. Future of Customer Care

25. Refreshing Customer Experience

26. Customer Service ? Case Studies

27. Summary